Helpdesk - Junior

  • Location

    Belgium

  • Sector:

    Information Technology

  • Salary:

    Negotiable

  • Contact:

    Joy Sarot

  • Contact email:

    Joy.Sarot@volt.eu.com

  • Job ref:

    77194-ITBEL-JST_1602059570

  • Published:

    over 3 years ago

  • Duration:

    52 weeks

  • Expiry date:

    2020-12-06

  • Start date:

    02/11/20

For one of our client based in Brussels, we're looking for a Helpdesk technician - Junior!

Role description
You are part of amultidisciplinary team around the same Professional/Corporate customers. A good environment to learn & grow quickly as Service Desk Coordinator.


Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience
- technical education in higher education or equivalent experience

Technical skills
- Office 365

Attitudes/Behavior
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages
- bilingual dutch and french
- knowledge of English is an asset