Lead End User Compute Eningeer

Location: London, England
Job Type: Fixed Term
Specialisation: Information Technology
Salary: Pension
Reference: BBBH2573_1641465288
Contact: Bruce Simpson
Email: email Bruce
Overall job purpose:

The Senior End User Compute Engineer will proactively identify, investigate, and resolving technical issues and restore service to users by managing incidents to resolution. The EUC Engineer also focuses on 2nd line support for complex issues and maintains the End User Compute environment to ensure security compliance.
The post holder will be responsible for direct line management of the EUC engineers, ensuring they are working effectively and to the highest standards.
The post holder has the hardware and software EUC skills to support a diverse range of products used and works with colleagues to maintain and support these products responding to incidents and service requests as necessary.

Key accountabilities:
* Staff management of EUC Engineers
* Effective management of all enquiries raised to the EUC task queue
* Ensuring all equipment is security compliant using automation techniques to deliver this objective.
* Communicating complex information via written and verbal methods that can be understood by a diverse audience.
* Developing and maintaining effective working relationships with all key stakeholders.
* Reviewing multiple streams of often conflicting data, identifying the anomalies to extract the valued data.
* Identifying trends and make comparison to drive remedial actions.
* Producing accurate and timely reporting on the performance of process areas for suppliers or end users.
* Providing expert advice and assistance to staff on EUC matters.
* Support and deployment of EUC and equipment for new starters and leavers.
* Deploy and support AV equipment.
* Deploy and support Mobile equipment.
* Developing and producing reports for management information.
* Assisting with planning and producing processes with all suppliers, including contingency options, ensuring responsibilities for all parties are clear.
* Support the creation and ongoing maintenance of EUC Asset database.