Do you want to help shape the bank of tomorrow, today? Are you eager to make the 'Unified Communications' world a better place-both from a manageability and end-user perspective?
Our client in the Banking Sector's IT department is currently working in an Agile environment, offering a challenging and motivating space where teams and employees are empowered to manage their own technical domain.
You will be part of the "Filière Telecom BE" tribe, which provides telecom services across the Belgian territory. This tribe works closely with our key partners, including ITGP and BP2I. The team deploys Belgium's network systems in line with the group's requirements and architecture, managing both data centers and office buildings.
Function Description
As part of the "Network Core & Voice" team, your role will focus on the following Voice-related activities:
Central telephony infrastructure (Oracle SBC & SIP Router)
Telephony for headquarters, regional offices, and branches (Cisco CUCM)
Voice Recording (NICE Engage)
Audio conferencing (Polycom Conference Phones)
Intercom systems (Commend, 2N)
SMS Gateway (Netsize / Femail Cheetah)
Cisco IronPort Email Security Appliances (ESA)
Telephony integration with external platforms (e.g., Atos Phone Banking, SIP trunks to providers/partners)
Indoor GSM Coverage (Proximus multi-operator DAS, VoWiFi, Astrid)
Telephony provisioning & orchestration (in-house development)
Telephony Reporting Tools (Oracle Communications Operations Monitor, PhonEX One)
Your Future Role
Working on VoIP or Unified Communication development and management is often seen as an 'overhead' task. By automating as much of the management as possible, IT staff can focus on more strategic and client-facing initiatives that contribute directly to the company's success. You will be applying DevOps principles to test VoIP phone configurations, platform, and infrastructure changes, helping the company deliver high-quality VoIP/UC services with fewer resources.
Key Responsibilities:
Lead all automation and deployment efforts for the Voice infrastructure
Provide guidance to the squad on implementing best practice guidelines for automation
Develop and maintain tools to improve troubleshooting and monitoring of voice infrastructure
Automate and execute operational sysadmin tasks
Work on automating routine tasks using scripting languages (bash, Perl, Python, PowerShell, VBA, etc.)
Utilize APIs (REST & SOAP) offered by platforms (CUCM, Oracle SBC, etc.) to automate tasks
Provide a simple (PHP) frontend for colleagues to launch automated tasks and scripts
Language Requirements
Dutch: Good proficiency in at least one of the two local languages + English
French: Good proficiency in at least one of the two local languages + English
English: Proficient
Education & Certification
Education: Bachelor's or Master's Degree, or equivalent experience
Certifications: Relevant professional IT certifications are a plus
Travel
N/A
Telework
Expectation: 50% on-site & 50% remote working
Required Experience & Knowledge
Technical Experience (Mandatory):
Central telephony infrastructure (Oracle SBC & SIP Router, Cisco CUCM)
Proficiency in scripting to automate routine tasks (bash, Perl, Python, PowerShell, VBA, etc.)
Experience with APIs (REST & SOAP) from platforms like CUCM, Oracle SBC
Knowledge of LDAP, SQL, XML, etc.
Knowledge of Linux systems
Familiarity with encryption mechanisms (SSL certificates, SIP-TLS, SRTP)
GIT knowledge, CI/CD tools, and continuous integration/deployment processes
Knowledge of network infrastructure (switches, routers, firewalls, servers, load balancers)
Basic knowledge of telephony protocols (SIP, RTP, debugging via Wireshark)
Understanding of Microsoft Visio, PowerPoint & Excel
Preferred Technical Knowledge:
Basic understanding of Windows Servers & Active Directory
Familiarity with network protocols (VLANs, IP, TCP/UDP, QoS, DHCP, DNS, SNMP, NTP, TACACS, Radius)
Business Experience (Mandatory):
Ability to work independently, managing tasks efficiently and delivering on time
Strong communication and collaboration skills
Customer-oriented with a focus on risk management and flexibility
Experience in Agile methodology (preferred)
Soft Skills:
Team player, collaborative, and willing to share knowledge
Self-motivated, solution-oriented, and results-driven
Positive, resilient, and capable of turning challenges into opportunities
Strong communication skills with the ability to engage with various teams
Excellent analytical skills and attention to detail
Autonomous and committed, able to thrive in a dynamic, multi-cultural environment
Ability to work within predefined processes and procedures
